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Arriva Transport Solutions partners with healthwatch

Arriva Transport Solutions is working with Healthwatch Organisations across Greater Manchester to conduct an independent survey of non-emergency patient transport users in the region. The results of the survey will help shape the future of non-emergency transport in each area and provide Arriva Transport Solutions with additional information to improve the service based on user experiences and what matters most to patients.

Working with the Healthwatch Greater Manchester Network

The partnership follows an initial collaboration with Healthcare Bury which began in October 2013. Following this original conception, a number of other Healthcare Organisations decided this would be a useful tool for accessing patient needs and experiences. The survey will run until 28th February at which time the results will be shared and report made public.

The Healthwatch survey is in addition to our own patient feedback surveys, which are conducted on a regular basis using Quality Health, a company with over 25 years’ experience in conducting patient, staff and user surveys in the NHS.

Asiya Jelani, Head of Communications and Engagement for Arriva Transport Solutions, comments: “At ATSL it is very important to us to gain feedback from our patients so that we can learn from their experience and continually improve the service we deliver. We continually monitor the service we provide to users through our patient feedback surveys and this new partnership with Healthwatch offers a great platform for generating even further analysis which will allow us to identify what we do well and what we need to change, to ensure the company continues to deliver the best possible service for patients and NHS partners in the region.”

The Healthwatch survey is now closed and has provided insightful patient feedback that will be used to improve the patient transport service.


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