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ATSL delivers PTS in Manchester

Specialist transport provider, Arriva Transport Solutions (ATSL), will operate all non-emergency patient transport services in Greater Manchester from the beginning of April having invested £4 million in new bespoke ambulances and a further £1 million in upgraded technology.

ATSL will operate over 140 vehicles with more than 330 staff

Operating hours for patient transport are being extended from 8am to 6pm Monday to Friday for standard journeys, with an enhanced service running between 7am and 1am Monday to Saturday for cancer and haemodialysis patients. NHS staff who book transport for patients will be able to this online or by telephone.

An ATSL spokesperson said: "Ensuring that patients experience an excellent level of care is our absolute priority and we have been rigorously preparing for mobilisation since we were awarded the contract in October last year. We are introducing a number of improvements to reduce journey times and collection times.

"We have more than 30 years’ experience of patient transport within our Ambuline operation in the Midlands and we have been working closely with all parties in Greater Manchester to plan for a seamless transition. We have invested significantly, especially in staff training, to provide a high quality service for our patients and also to deliver value for money for the NHS commissioners.

"We will be continuously reviewing our services here in Manchester to ensure that we make improvements wherever we possibly can. We want to hear from our patients and they can contact us by telephone, email or letter."

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