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ATSL expands operations into South West


Arriva Transport Solutions Limited (ATSL) has started providing non-emergency patient transport services for four Clinical Commissioning Groups in South West England; Bath and North East Somerset (BaNES), Wiltshire, Gloucestershire and Swindon.

ATSL started operating the contract for the transport of NHS patients across the area on 1st December 2013. The contract sees ATSL provide services for all eligible patients in line with criteria defined by the Department of Health.

The new contract means that ATSL will be responsible for providing a number of benefits to patients due to changes in the contract resulting in an improved service across many areas.

There is now one single contract to improve ease of access, reduce confusion and improve efficiencies. This means there will be a consistent approach to booking transport, with ATSL ensuring simple and easy patient booking processes for NHS staff and patients.

Patients will also benefit from ATSL operating the service 24 hours a day, 7 days a week, 365 days of the year, including Bank Holidays. These extended operating hours include booking services, allowing patients to book transport by telephone, or online, 24 hours a day.

Ed Potter, Head of Service for Arriva Transport Solutions, said: “We are pleased to be partnering with the four clinical commissioning groups to offer patients an improved service as part of the new contract. We are committed to delivering an excellent level of care to patients and will be continually looking for ways in which we can improve the service that they receive.”

Arrival Transport Solutions Limited will provide over 300K patient journeys per year under this new contract and to provide increased levels of service to patients ATSL has invested nearly £2m in new bespoke ambulances and £200K in technology and infrastructure.

If you would like to find out more or have any feedback on this news item please email arrivatransportsolutions@arriva.co.uk


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