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Enhancing patient experience

Patients who use the patient transport service provided by Arriva Transport Solutions in Greater Manchester, Leicestershire and Nottinghamshire will now be able to use their smartphone or tablet to give us feedback on our service.

Patientfeedback app

Patients who use the patient transport service provided by Arriva Transport Solutions in Greater Manchester, Leicestershire and Nottinghamshire will now be able to use their smartphone or tablet to give us feedback on our service.

The app, called ‘Talk to’ is available to download through the app store on any smartphone or tablet and can be used by patients, their carers, relatives and hospital staff. The local team will respond to messages in real time Monday to Friday 9am to 5pm. Outside of these hours an automated message will be sent and then followed up the next working day.

The app is specifically for feedback on the service as Arriva Transport Solutions strives to improve the quality of care it delivers for patients. It will also provide further insight into what is most important for patients with regard to their transport. The app will be publicised through posters on ambulances and at liaison points in certain hospitals. Feedback can be given on specific elements of a patient’s experience or journey, the ambulance crews, the bookings centre or overall.

Depending on your device you can download the app using the link below;

Apple Store -

Email arrivatransportsolutions@arriva.co.uk for Google Play link.

“We hope the app will be a positive addition to our patient feedback methods providing an innovative way of engaging wider with not just patients but those who come into contact with us on a regular basis.”

Dennis Hajdukiewicz, Head of Service, Greater Manchester

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