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Inspectors praise Homerton staff following CQC inspection

PRAISE has been heaped on an Arriva Transport Solutions base in the South following an inspection by the healthcare regulator.

Inspectors from the Care Quality Commission (CQC) visited Homerton, in east London, in January and the glowing report has now been published.

The report highlighted many positives of the service we provide to patients in Homerton. 

It pinpointed how staff were respectful and kind in their interactions with patients while waiting in the hospital transport waiting area, while patients also told inspectors that one driver ‘could not be better if he tried’.

Inspectors also praised the systems in place to audit the quality of responses to complaints and the effective system in place for staff to report safeguarding incidents.

NHS commissioners also told the regulator that the organisation had demonstrated a continued desire to improve the quality of the service provided to patients.

Glen Curry, Head of Quality and Standards, said the report not only recognised the work that takes place at Homerton but also the role of the company’s support functions. 

“The inspection took place across two days in January this year and highlights many examples of exceptional practice in our delivery of a high quality patient transport service,” he said.

“The report singles out in many places the work of our front line staff and managers in Homerton but also recognises the role our support functions play in many aspects of our service for patients.

“It is a great report and I want to say well done to everyone who was involved, but in particular to our team in Homerton.”

Managing Director Ed Potter added: “I would like to say well done to everyone at Homerton. This report is a very positive endorsement of our outstanding team at Datapoint plus everyone behind the scenes who contributes to our front line operations.”

Paul Mockett, Senior Operations Manager (South), said: “This report highlights the professionalism ,commitment and dedication of the staff and what they do day to day, to care for our patients.” 


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