• Text size
  • A
  • A
  • A
  • Colour

Mariam joins ATSL as new patient advisor for the Midlands

ATSL has appointed Mariam Hussain, pictured, as the new patient advisor for the Midlands.

Mariam will work alongside Deema Reid, who holds the same position for the South. 

Patient Advisors are based regionally alongside our operations teams to help ensure patients who wish to raise a concern with us receive a more personalised service.

They co-ordinate all aspects of dealing with patient concerns - from the initial call and investigation through to providing the patient with a comprehensive response.

Glen Curry, Head of Quality and Standards, said: “Arriva Transport Solutions welcomes feedback from patients as well as their relatives, carers and patient representative groups.

“We have two dedicated Patient Advisors who you can contact if you would like to talk to us about the patient transport service.

“Whether it’s a complaint or a compliment you can contact Deema or Mariam who will be able to provide you with information or guide you through our complaints process, if necessary.”

Contact Deema if you use our service in Bath and North East Somerset, Gloucestershire, Swindon, Wiltshire or Homerton. Her number is 0345 600 6068 and she can be emailed at patientexperience@arriva.co.uk.

If you use our service in Nottinghamshire or Chesterfield please contact Mariam on 0345 266 9662 or email patientexperience@arriva.co.uk.

 

« BACK

Related News

New Report Finds Opportunities to Improve Non-Emergency Patient Transport

A NEW report published by the Community Transport Association (CTA) and Arriva Transport Solutions (ATSL) has identified how Non-Emergency Patient Transport (NEPT) can be made more effective through innovations in practice by commissioners and providers.

READ MORE »

"There is a better way"

Ed Potter delivers a speech on innovation in patient transport at Community…

READ MORE »

Text alert service set up for South West patients

PATIENTS who use the non-emergency transport service in the South West can…

READ MORE »

We are proud to be associated with the following