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Mariam joins ATSL as new patient advisor for the Midlands

ATSL has appointed Mariam Hussain, pictured, as the new patient advisor for the Midlands.

Mariam will work alongside Deema Reid, who holds the same position for the South. 

Patient Advisors are based regionally alongside our operations teams to help ensure patients who wish to raise a concern with us receive a more personalised service.

They co-ordinate all aspects of dealing with patient concerns - from the initial call and investigation through to providing the patient with a comprehensive response.

Glen Curry, Head of Quality and Standards, said: “Arriva Transport Solutions welcomes feedback from patients as well as their relatives, carers and patient representative groups.

“We have two dedicated Patient Advisors who you can contact if you would like to talk to us about the patient transport service.

“Whether it’s a complaint or a compliment you can contact Deema or Mariam who will be able to provide you with information or guide you through our complaints process, if necessary.”

Contact Deema if you use our service in Bath and North East Somerset, Gloucestershire, Swindon, Wiltshire or Homerton. Her number is 0345 600 6068 and she can be emailed at patientexperience@arriva.co.uk.

If you use our service in Nottinghamshire or Chesterfield please contact Mariam on 0345 266 9662 or email patientexperience@arriva.co.uk.



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