• Text size
  • A
  • A
  • A
  • Colour

New Patient Advisors

We have welcomed new recruits to ATSL’s Quality Team as part of a new structure to provide patients with a more localised service.
Patient Advisors will be based regionally alongside our operations teams to help ensure patients who wish to raise a concern with us receive a more personalised service.
They will co-ordinate all aspects of dealing with patient concerns - from the initial call and investigation through to providing the patient with a comprehensive response.
An important part of this role is to identify common trends in the concerns received and identify areas in which we can improve our service.
Glen Curry, Head of Quality and Standards, said: “The team ensure we provide a responsive service to patients and that overall we provide a high quality and safe service at all times.”


Related News

Quality Account for 2017/18 submitted to NHS England

WE are proud to announce that our Quality Account for 2017/18 has been submitted to NHS England.


Inspectors praise Homerton staff following CQC inspection

PRAISE has been heaped on an Arriva Transport Solutions base in the South…


It's a girl! ATSL staff help deliver baby girl in hospital car park

TWO Ambulance Care Assistants helped to deliver a baby girl - in the middle…


We are proud to be associated with the following