• Text size
  • A
  • A
  • A
  • Colour

New Patient Advisors

We have welcomed new recruits to ATSL’s Quality Team as part of a new structure to provide patients with a more localised service.
Patient Advisors will be based regionally alongside our operations teams to help ensure patients who wish to raise a concern with us receive a more personalised service.
They will co-ordinate all aspects of dealing with patient concerns - from the initial call and investigation through to providing the patient with a comprehensive response.
An important part of this role is to identify common trends in the concerns received and identify areas in which we can improve our service.
Glen Curry, Head of Quality and Standards, said: “The team ensure we provide a responsive service to patients and that overall we provide a high quality and safe service at all times.”


Related News

Mariam joins ATSL as new patient advisor for the Midlands

ATSL has appointed Mariam Hussain, pictured, as the new patient advisor for the Midlands.




Text alert service set up for South West patients

PATIENTS who use the non-emergency transport service in the South West can…


Prodometer power at your fingertips!

A NEW app has been launched to support our crews in carrying out their daily…


We are proud to be associated with the following