New Patient Advisors
We have welcomed new recruits to ATSL’s Quality Team as part of a new structure to provide patients with a more localised service.
Patient Advisors will be based regionally alongside our operations teams to help ensure patients who wish to raise a concern with us receive a more personalised service.
They will co-ordinate all aspects of dealing with patient concerns - from the initial call and investigation through to providing the patient with a comprehensive response.
An important part of this role is to identify common trends in the concerns received and identify areas in which we can improve our service.
Glen Curry, Head of Quality and Standards, said: “The team ensure we provide a responsive service to patients and that overall we provide a high quality and safe service at all times.”