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New Report Finds Opportunities to Improve Non-Emergency Patient Transport

A NEW report published by the Community Transport Association (CTA) and Arriva Transport Solutions (ATSL) has identified how Non-Emergency Patient Transport (NEPT) can be made more effective through innovations in practice by commissioners and providers.
The report, released on Tuesday, November 21,  looks at the provision of non-emergency patient transport (NEPT) and considers how innovations in NEPT could improve the quality and reliability of services.
In producing this report, both CTA and ATSL interviewed a range of stakeholders across the health service, third sector, and private sector.
This report highlights the actions needed by commissioners, transport providers, and our communities, to improve patient transport provision.
This report complements CTA’s report launched in March 2017 with Urban Transport Group, entitled ‘Total Transport: A Better Approach to Commissioning Non-Emergency Transport?’ and together provides a vision of what the future of our NEPT network could look like.
The report finds that there are six key areas that need to be considered further to bring about improvements in Non-Emergency Patient Transport.
These are:
•             Creating an Environment of Innovations
•             Commissioning Practices
•             Patient Involvement in Service Design
•             Contribution from Stakeholders
•             Greater Involvement of Community Transport
•             Collecting Data
As the report concludes: “Staff across the NHS work every day to ensure patients receive the greatest level of care. It is our collective responsibility whether we are transport providers, commissioners, or third sector partners, to look again at how NEPT can form an integral part of patient care. This paper lays out some of the ways we can get there.”
Bill Freeman, Chief Executive of CTA said: “Improving the quality and availability of patient transport should make our NHS more accessible and better placed to address important issues like ‘no-shows’ for appointments and delayed transfers of care.
“By understanding the economic and social costs of such issues we can also see how modest investments and changes in culture and practice could lead to massive benefits for both patients and commissioners alike.  This report is an important step in improving our understanding.”
Ed Potter, Managing Director of Arriva Specialist Mobility added: “There is a compelling case not only for a greater role for community transport in the provision of high quality specialist transport to healthcare, but also for a radical change in the commissioning environment so that this potential can be unlocked.
“We will continue to strive for progressive change in patient transport commissioning and for an ever greater role for community transport operators in the delivery of these services, and I hope that this report provokes some reflection and review by key decision-makers.”
The report can be downloaded here:  http://www.ctauk.org/UserFiles/Documents/Innovations-in-Health-Transport.pdf


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