What is Non-Emergency Patient Transport?
Non-Emergency Patient Transport Services (NEPTS) provide routine, pre-planned transport for patients who need to attend hospital, medical centres and outpatient appointments and cannot make their own way there due to recognised medical conditions which fulfil specific eligibility criteria.
NEPTS also provide pre-planned transport for patients who require clinically trained staff to transport them because of their medical requirements – for example, patients requiring dialysis, carry out hospital discharges and transfer patients to hospices, nursing and care homes.
Patient Transport Services staff are trained in patient care and assessment, basic life support, manual handling, airway management and are able to recognise the signs and symptoms of many conditions.
The overarching principle of PTS is that patients who are eligible for transport will receive safe, timely and comfortable transport, without detriment to their medical condition.
Patient Transport Services do not include urgent (999) ambulance trips.
National Guidance from ‘Who Pays? - Determining responsibility for payments to NEPTS Contractors’ states that the Clinical Commissioning Group (CCG) in which a patient is registered is responsible for funding their NEPTS needs.
The NEPTS service is for NHS non-emergency patients and their escorts who meet the eligibility criteria as defined by the Clinical Commissioning Group’s application of the Department of Health’s Eligibility Criteria for Patient Transport Services 2007
WHO IS ELIGIBLE FOR NEPTS?
Patients are deemed eligible for NEPTS where they meet the following Department of Health (DH) criteria.
Eligible patients are those:
Where the medical condition of the patient is such that they require the skills or support of PTS staff on/after the journey and/or where it would be detrimental to the patient’s condition or recovery if they were to travel by other means;
Where the patient’s medical condition impacts on their mobility to such an extent that they would be unable to access healthcare and/or it would be detrimental to the patient’s condition or recovery to travel by other means;
Recognised as a parent or guardian where children are being conveyed.