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The patient journey

The Patient Journey will take you through each step of the transport service we provide - from the initial booking process through to being dropped off at home again after treatment. So before you use the patient transport service, click here and learn more about what you can expect.

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Patient stories

The most powerful stories are those told by the patients who use our service. You can hear, in their own words, how valuable the patient transport service is to them and how integral it is to their healthcare.

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Patient experience

Patient feedback gives a voice to the people who use our service so that we can work together to deliver efficient and caring transport. This section outlines the many ways we collect patient feedback, how we use this information and the role played by our dedicated Patient Experience Team.

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Patient Experience Survey

If you have used the non-emergency patient transport service operated by Arriva Transport Solutions, you can fill in our online survey.

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Links to useful partner sites

Take a look at some of the organisations we are proud to be associated with.

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We are proud to be associated with the following