Step 1. Booking transport:
How do you book transport?
You will not always have to book your own transport – this is sometimes done by your hospital or clinic. If you do have to book your own transport then you will need to contact our call centre.
Your call will be answered by one of our expert call advisors who will guide you through the booking process and ensure that the transport we provide meets your individual needs. Our modern fleet includes a range of vehicles equipped to transport all patients, whether they simply need an arm for support, assistance with their wheelchair or require more complex clinical supervision. Our highly trained staff are able to offer the highest level of care for patients, including those with specific conditions such as dementia or those on oxygen.
Are you eligible for transport?
The non-emergency transport service is for patients who, due to their medical condition, have no other means of getting to their healthcare appointment. It should never be used simply as an alternative to public transport or to avoid having to drive your own car.
In order to protect this vital service for those patients who need and rely on it, our call advisor will ask you a series of questions about your medical condition and how you perform your daily routines so that we can determine if you meet the eligibility criteria.
When you call to book transport please have the following information:
- Date of birth
- Your NHS number
- Full address with postcode
- Your mobility needs – do you use a wheelchair, for example?
Once your transport is booked you will be given a booking reference number. Please keep this number safe in case you need to make changes to the booking.