Use of information
The pages on the website (“the website”) are published by Arriva Transport Solutions Limited (“us” or ‘we’) on behalf of Arriva.
We will not collect any information about individuals, except where it is specifically and knowingly provided by them.
When you visit our website, our web server collects some basic information such as your internet service provider's domain name, which pages you accessed on our site, and when.
We use this information only to analyse the use of our website to help guide improvements. We do not collect any personally identifiable information.
In addition to the company's safeguards, your personal data is protected in the UK by the Data Protection Act. This provides amongst other things that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should be kept up to date, where necessary, and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people.
Any changes to this policy will be posted here.
Arriva Transport Solutions Limited treats all the data held with the utmost care and security. Any details you give will remain completely confidential.
Patient Transport Text Reminder Service
For many of our patients, not knowing what to expect when travelling to hospital using the patient transport service can lead to frustration and add to the stress many already experience when attending hospital.
We offer a text reminder service to help alleviate these concerns by texting patients the day before they are due to travel to confirm the transport arrangements.
Patients will receive a text or automated message to the primary contact number provided within our booking system (where provided) to remind them of their transport booking. The message will advise patients to call our Control to cancel a booking or to enquire about their transport on the day of travel. Patients will also be directed within the message on how to stop receiving the alerts.
We hope this service will help patients to prepare for journeys, reduce the number of journeys being aborted on the day and encourage patients to contact our Control to cancel or enquire about transport.
If you have any queries about the service please email: firstname.lastname@example.org