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Text alert service set up for South West patients

PATIENTS who use the non-emergency transport service in the South West can now receive SMS reminders and alerts direct to their mobile phone.

A reminder text will be sent to patients' mobile phones on the evening prior to their journey with details of their booking. A further text alert will then be sent on the day of travel once the ambulance crew is mobilised and en route to collect the patient.

Glen Curry, Head of Quality and Standards, said: "The text message alert service is a great step forward and will greatly improve patient experience. It will provide an added level of reassurance for patients and also help to ensure they are ready to travel when our crew arrives to collect them.

"The text messages will also remind patients to cancel a journey if it is no longer required helping us to provide a more efficient transport service." 

The new service is due to go live on Thursday, August 31.

All patients, including renal dialysis patients, are eligible to receive text alerts.


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