Partner of choice
What makes Arriva Transport Solutions the partner of choice for many organisations across the UK?
Our people are our biggest asset at Arriva Transport Solutions.
We invest heavily in our staff so that they have the training and equipment they need to do the job to the best of their ability. All new staff complete a comprehensive induction programme before they begin their role. They are then crewed with a more experienced member of staff so that they are given as much support as possible as they start their career in patient transport. Staff also receive annual mandatory training to ensure they are up to date with the latest policies and practices.
And it isn’t just our frontline staff that receive training and support. We offer a range of courses and initiatives for all of our people to develop their skills and knowledge. This includes:
- Structured, on-the-job training and induction programmes
- Personal development plans
- In-house learning centres
- Access to vocational training
- An online learning and development resource
- Leadership, management and supervisory development initiatives
- A graduate development programme.
As well as having the right training and equipment we do everything we can to ensure our people are healthy and happy. We have a number of initiatives such as the Bus4Life where staff can get free health check-ups, occupational health sessions, guidance on healthy eating, free gym offers and services including financial advice. We all go through difficult periods in our personal life from time to time and at Arriva Transport Solutions we are there to offer support and advice.
All of our employee benefits are included in ‘Arriva Extras’ a booklet given to all members of staff so they are able to access the many channels of support available to them.
Our fleet has been designed to provide the optimum levels of safety, comfort and reliability while also remaining flexible and adaptable so we can meet the needs of all our patients.
Whether a patient is able to walk unaided, requires a wheelchair or has to be transported on a stretcher with oxygen, we have an ambulance to meet their individual requirements.
The fleet is multi-functional for all PTS duties and will adapt to accommodate a range of mobilities. It has been developed over a number of years and is based on our operational experience, stakeholder feedback and manufacturer expertise. And importantly, we also use patient feedback to help us tailor our vehicles to their needs.
Our ambulances conform to exceptional standards and can be adapted quickly and easily for each journey. For example, ‘Winger’ seats fold flat to create an extra 20 inches of space when transporting bariatric patients or someone who must travel in a wheelchair. Patients who require support whilst walking are also accommodated with adjustable steps and a ramp.
Feal ramps or tail lifts allow easy access for patients in wheelchairs and we will also install wheelchair clamps and electronic winches. This allows us to winch all patient types (either on stretchers or wheelchairs) up the ramps, ensuring the safety of the patient and our staff.
As well as a specialist ramp and on-board stretcher our bariatric ambulances are also equipped with electronic winches and seatbelt extenders so we can care for this group of patients safely and with dignity.
Our high dependency ambulances are designed for solo occupancy with a single stretcher on board. These vehicles are equipped for patients who may require additional supervision during the journey and include piped oxygen, AED, Southampton Sling, pulse oximetry, single use aspiration/suction, 220v power supply.
We work exclusively with the UK’s leading specialist vehicle conversion manufacturer which works within ISO 9001:2000 NQA Certification. All vehicles comply with all Road Traffic, Construction and Use regulations and DOH specifications for patient vehicles and equipment. All ambulances for stretcher and wheelchairs also meet M1 and M2 standards along with the standard BS EN 1789:2000 for vehicles carrying stretchers.
Car - capable of carrying up to four low-acuity (walking) patients.
Wheelchair Accessible Vehicle (WAV) - capable of carrying up to four low-acuity (walking) patients, or three low-acuity patients and one wheelchair (via ramp access at the rear).
Seated ambulance - For seated patients, including those who can transfer from a wheelchair to a vehicle seat and those who remain seated in their wheelchairs (via ramp access at the rear). In seated-only configuration these vehicles can transport up to eight seated patients and provide piped oxygen.
Stretcher Ambulances - With a single stretcher on board, this is principally for use by stretcher patients, as well as various combinations of seated patients and wheelchair users. These vehicles also provide piped oxygen.
Bariatric Ambulances – Has a bariatric stretcher on board, specialist seatbelts and a ramp rated for higher weight.
High Dependency Ambulances - A single stretcher on board and designed for solo occupancy by a stretcher patient who may require additional supervision during the journey. These vehicles include piped oxygen, AED, Southampton Sling, pulse oximetry, single use aspiration/suction and 220v power supply.