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During December 2015, in partnership with Arriva Transport Solution, Healthwatch Leicester organised the Bus4Life roadshow, where Christmas shoppers were invited to have a mini health MOT, and to jump on board to share their experiences of local health and social care services. We are grateful to Arriva for working with us on this project, and helping us through the healthcare bus to reach local communities with key messages to help people look after them especially during winter. This was an excellent opportunity for Healthwatch Leicester to meet people, hear their views and talk about what we do.

Healthwatch Leicester

Arriva Transport Solutions is required to register with the Care Quality Commission and its current registration status is for ‘Transport services, triage and medical advice provided remotely’. Arriva Transport Solutions has no conditions to its registration.

“We saw that quality issues were cascaded to operational staff. The provider was producing monthly reports which detailed incidents, complaints, audits and information on key performance indicators. This information was shared with staff through noticeboards within their depots. We saw that compliance groups met on a monthly basis to share and learn from incidents that had happened across the wider organisation. We saw minutes from these meetings and saw that learning was shared. We saw that where risk was identified, the provider was responding and taking appropriate actions.”

“The provider was able to demonstrate that safeguarding awareness, completion of audits and spot checks were planned throughout the coming year. We also asked to see the training records for the staff and saw that over 99% of staff had attended safeguarding training within the last year.”

Care Quality Commission (CQC)

“The Arriva Transport Solutions team has been extremely helpful and accommodating during the recent escalation in the urgent care system. Our quality lead has also been very complimentary about the enthusiastic attitude of the team to get things right.”

Gloucestershire Clinical Commissioning Group (CCG)

“The complaints policy is clear and comprehensive with processes, responsibilities, time frames and expectations clearly laid out. It shows a great step forward and will encourage people to feel more confident about raising 
concerns.”

Alice Tligui, Chief Officer, Healthwatch

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